Samsung Electronics Canada Inc. has confirmed that with consumers' safety as a priority, Samsung has stopped sales, exchanges and production of the Galaxy Note7 globally. Canadian consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device.
Beginning Thursday, October 13th, Samsung Note7 owners can bring their device to the original Samsung or authorized reseller point of purchase, to:
• Exchange towards a Galaxy S7 or Galaxy S7 edge device.
• Receive a refund for the Note7 device and Note7 specific accessories.
For customers who purchased their Samsung Note7 on Samsung.com, a device refund will be offered upon return receipt of the recalled devices. Samsung Canada will email our online customers from Thursday, October 13th to provide them with details regarding the return process.
For Note7 return inquiries, Canadian customers should contact 1-855-747-6520.